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Customer Privacy Notice

Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless Energy XRG© product experience imaginable.


Privacy From the First Day:


Your Energy XRG© product(s) creates data. To protect your privacy from the moment you take delivery, XRG© does not associate your data generated by interacting with your identity or account by default. As a result, no one but you would have knowledge of your activities, location or a history of where you’ve been. Your additional and future experiences are also protected. From features such as voice commands, to surfing the web on your touchscreen, your information is kept private and secure, ensuring the XRG© data collected is not linked to your identity or account. Your Energy XRG© products are equipped with XRG© smart technology designed from the ground up to protect your privacy while providing advanced features. Your Energy XRG© products are designed to protect your privacy. XRG© aims to collect a minimum amount of personal data necessary for displaying your future in-app energy experience, providing services to you, and for improving your energy products. We are also committed to only share your personal data when needed to operate or service your product, or we will ask for your permission.


Information We May Collect:

We may collect three main types of information related to you or your use of our products and services: Information from or about you Information from or about your Energy XRG© products Information from or about your Energy XRG© products Depending on the XRG© products and services you request, own, or use, not all of these types of information may be applicable to you.


Information from or about you: This may include personal information such as your name, email address, phone number, and billing and shipping addresses. We may also collect demographic information such as your age, gender, and location.

Information from or about your Energy XRG© products:


This may include technical information such as the type and model of your Energy XRG© product, software and firmware versions, and device identifiers. We may also collect usage information such as the features and settings you use, and the interactions you have with your Energy XRG© products.

Information from or about your Energy XRG© product interactions:


This may include information related to your use of Energy XRG© products, such as the temperature and humidity in your home, the energy consumption of your Energy XRG© products, and the time and duration of your Energy XRG© product use.

How We May Use Your Information:


We may use the information we collect for the following purposes:

  • To provide and improve our products and services, including developing new features and products, and enhancing existing ones.

  • To personalize your experience, such as by providing customized content, recommendations, and advertising.

  • To communicate with you, including responding to your inquiries, providing customer support, and sending you marketing communications.

  • To conduct research and analytics, such as analyzing usage trends and patterns, and measuring the effectiveness of our marketing campaigns.

  • To comply with legal obligations, such as responding to lawful requests and legal process, and protecting our rights and property



We may share your information with third parties for the following purposes:

  • To provide our products and services, such as with our service providers, partners, and affiliates.

  • To comply with legal obligations, such as responding to lawful requests and legal process, and protecting our rights and property.

  • With your consent, such as when you explicitly authorize us to share your information.

Choice and Transparency: We provide you with choices regarding the collection, use, and sharing of your information, including the ability to opt out of certain data collection and sharing practices. We also provide transparency into our data practices, including the types of information we collect, how we use it, and with whom we share it.


You can learn more about your choices and our data practices in our Privacy Notice.

Privacy Questions:


If you have any questions or concerns about our privacy practices, please contact us at

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